Mama Gwen never gave up on thousands of homeless and runaway youth at Convent House, a Newark agency where she helped them get off the street and navigate life.
There was something about the woman's voice on the phone that made Janice Salazar call back for the help she was seeking five years ago.
If you ever met Mama Gwen - the woman behind the voice - you'd know there's no doubt she was encouraging and comforting. Her reassuring motherly cadence was probably what Salazar needed to hear as her life was unraveling.
She was 19 and homeless when she dialed the telephone number for Covenant House, an agency in Newark that helps homeless and runaway youth get on their feet.
Salazar, now 24, has never forgotten that day. You could see it in her tear-filled eyes Tuesday as she clung to Mama Gwen, who has never given up on thousands of young people she has helped navigate life.
Everyone is going to miss this agency matriarch, whose real name is Gwendolyn Ross. Two weeks have passed since the 69-year-old Newark resident retired on Dec. 31, but the Covenant House family, her relatives and friends took time this week to shower her with adoration during a retirement celebration.
"It's hard to imagine a body without its heart,'' said Salazar, describing the loss.
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There were flowers and Mama Gwen stories, and a video tribute. It was a timeline of memorable pictures, set to the lyrics of a Celine Dion ballad. The song, "Because You Loved Me,'' best defines how Mama Gwen affected those she met.
"You were my strength when I was weak.
You were my voice when I couldn't speak."
They gathered for the festivities at Covenant House, where Mama Gwen worked 15 years and often stayed late to talk with young people about their problems.
Operation specialist may have been her title, but what Mama Gwen did can't be measured in overseeing programs that helped young people ages 18 to 21.
"I would never go home,'' she said. "I would stay right there and listen to see what was going on in their lives.''
And they would bend her ear, sharing their darkest secrets. And she would hug them, making them feel special, as if they belonged exclusively to her. She never judged, seeing only potential that needed to be nurtured.
"She just loves everybody up,'' said Anne Bruce, a staff member.
She's the mama we all want, the one who tickles our feet to wake us up in the morning, doling out kisses and warm embraces when our eyes open to see a smiling face.
"You gave me wings and made me fly.
You touched my hand I could touch the sky."
Mama Gwen did this on her watch at Covenant House, getting to work before sunrise to carry out her pleasant ritual.
"I like to wake them up the way that I like to be awakened,'' she said.
After the sleep fell from their eyes, she made sure they were on time for work, job interviews or vocational classes that prepared them for life.
They each were going to be on their own one day, and Mama Gwen wanted them to understand that they had to be responsible. She could be tender with her wisdom or scathing with the truth. But they listened to her, because she cared.
"She was always real with me,'' said Alaizha Clay 20, who is about to enlist in the U.S. Army. "She always tells you the right way.''
Working with young people in crisis is not an easy undertaking, unless you're Mama Gwen. For her, it's downright joyful. She has a compassion and faith that allows her to connect with young people and show others how they should be treated.
"When she meets young kids, she is not trying to diagnose them,'' said Jim White, executive director of Covenant House. "She just wants to know you and, in knowing you, there's this reverence that she has for young people.''
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Satrice Thomas, 26, of Newark couldn't thank her enough, telling Mama Gwen at the retirement celebration that she has been the shoulder everybody could lean on for support.
Mama Gwen was with Thomas when she found her first apartment. She took her grocery shopping for the first time and to purchase a bed.
"And she's still helping me,'' said Thomas, who works for the city of Newark as a telephone operator.
"You were always there for me,
the tender wind that carried me."
Lenwood Brown, 32, of East Orange made sure he was there for Mama Gwen after he left Covenant House in 2004. When he learned that she was going to be baptized, Brown said he didn't have money to catch the bus, so he walked more than two miles to get to the church in Newark.
"That's how much she means to me,'' said Brown, an accounting clerk.
There are many more Covenant House alumni who want to repay Mama Gwen, but they can't.
She won' let them.
"They're just starting out,'' she said. "I don't want to take nothing from them."
Just like a mama.
Anyone who meets Mama Gwen is taken with her sincerity. And her genuine concern is not limited to the staff and the youth. Volunteers and donors call her a blessing from God.
The last line of the song says so, too.
"I'm everything I am because you loved me."
Barry Carter: (973) 836-4925 or bcarter@starledger or nj.com/carter or follow him on Twitter @BarryCarterSL