After taking over East Orange General Hospital last year, a for-profit chain working to renovate the aging facility
EAST ORANGE -- As Otis Story walks the halls of the mid-renovation East Orange General Hospital, he beamed with pride at the progress.
"These are all upgrades," Story, the hospital's CEO, said as he pointed to a row of new rooms in the refurbished 2 West wing. "Little by little, we are taking areas that are not occupied, and upgrading them."
It's been a long journey for the hospital, which was saved from bankruptcy when the for-profit Prospect Medical Holdings bought it in 2016.
So far, Story said Prospect has spent nearly $10 million of a promised $52 million investment into improving the entire property.
It is in the midst of building a new psychiatric screening center and new treatment wings. It has also built a new bariatric center, and women's health center.
But, some at the hospital say the new management has been too slow to bring changes. And, an employee and former employee interviewed by NJ Advance Media said they felt the changes were merely cosmetic, calling renovations to the 91-year-old building "patchwork," as opposed to a true overhaul of the facility.
And, the transition has not always been easy.
According to records from the city health department, two complaints of possible bed bugs were made at the hospital on Feb. 16 and March 3. An extermination was done on March 2, and bugs captured in the hospital were found not to be bed bugs, the records said. An inspection found the patient area "clean and orderly," it said.
Story said the hospital reported the suspected bugs to the health department.
"Like many inner-city hospitals, East Orange General Hospital treats a significant homeless population that is frequently challenged by personal hygiene and cleanliness issues," Story said.
"Our routine process in such cases includes decontamination, disposal of the patient's clothes, and follow-up inspection by our pest control contractor. We also make sure all other patients are moved away from the area occupied by a patient whom we suspect may be contaminated."
Hospital works to improve as patients decry conditions
Most of the employees' complaints concentrated on the emergency room, which Story said will be renovated in May and June.
"Our goal is to improve the health status of this community," Story said.
He said Prospect plans not only making upgrades to the hospital, but also forge partnerships with other healthcare facilities in and around East Orange.
"We want to improve access. We don't have to do it all, but access is key," Story said.
But, some in the community have been discouraged by the pace of change. East Orange resident Donyale Harris complained to NJ Advance Media after a visit to the ER with her daughter earlier this year, calling the conditions "horrific" nearly a year after Prospect took over.
Story said the renovations take time as the company first had to assess the state of the building, choose and order millions of dollars worth of new equipment, and cordon off the sections of the hospital that are being renovated, moving patients to other areas.
"I don't think it could've happened any faster," he said.
For-profit chain buys bankrupt hospital
The most difficult area to renovate is the emergency room, which sees about 3,000 patients a day, Story said. It will be upgraded one section at a time, so the emergency room can operate through construction.
After a tour of the hospital at the end of March, East Orange Mayor Lester Taylor, who also serves as an advisory member to the hospital's board, urged patience during renovations.
Taylor said the hospital's new for-profit owner makes the property, formerly operated by a nonprofit, into a taxpayer. Though he said the exact tax rates and abatements were still being negotiated, the income the city will generate in taxes from the hospital will be significant.
In addition, he said the hospital is the largest private employer in East Orange with more than 800 employees.
"It's an old asset," Taylor said. "You have to rehabilitate it. ... But, the access to quality and affordable healthcare in an urban community, that contributes to the stabilization of taxes and creates jobs...these are all positive things."
Story said all of the renovations at the hospital should be done by next spring.
In the Bariatric Center's waiting room one March morning, patients said they liked what has been done so far.
"I think it's a very good hospital," said Daina Espinal, an Irvington woman who went to East Orange General for the first time this year when she started her bariatric program.
"Everybody's so nice."
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Jessica Mazzola may be reached at jmazzola@njadvancemedia.com. Follow her on Twitter @JessMazzola. Find NJ.com on Facebook.